Comments on: Beware of Royal Sundaram Insurance Company

By: Manju Saraf

Manju Saraf — Thu, 24 Mar 2011 16:10:12 +0000

My husband was given a RS health insurance policy of rs 27,000 per year in 2007 by a Standard charterd bank employee to save the tax benefits.We continued to pay for the years to come till 2009.In 2009 my husband was detected Cancer and was operated and was given chemo and radiation as required.After resuming from the shock when I contacted the company about the claim,they refused to pay by saying that this disease is not included in our policy.Is there any answer to it.Since I didnt know much about it I gave up thinking that who will fight.We have to take care of the patient’s physical and mental health.But I still have grudges against them.Can any one help me.I have no idea how to go about it.

By: suresh

suresh — Fri, 24 Dec 2010 00:51:57 +0000

Hi Everyone,
I believe no credit Card company send a Health Insurance policy or some other policy without our consent. We should be beware of promotional calls. Because if you say any thing which is ambiguously when they offer any policy, they presume that you are interested in the policy. So, be firm that you don’t need any thing which you feel you don’t need. These marketing people are en cashing our sentiment or nature, not to say “no”. After all they are also employees and want to survive in their job.

More over you can very well tell that you don’t need the policy within 15 days after you receive the policy. Make sure you create the proof that you refused the policy, like send a mail, send a registered letter etc., I know it is a pain, but better than to face these kind of situations…

Suresh

By: dr anil

dr anil — Mon, 29 Nov 2010 06:56:00 +0000

I am very very thankful to whosoever started this blog.
I was thinking of buying one policy and this blog opened my eyes in the nick of time.

thanks a million.
dr anil.(mumbai)

By: sanita

sanita — Fri, 12 Nov 2010 05:20:41 +0000

i took a health policy from royal sundaram. i got the complete refund from them when i got admitted in the hospital

i did not take it from an agent. i took it from amsure counter. may be that is why. all documentations were done by them. i did not have any trouble at all.

thanks you

By: Amit

Amit — Mon, 13 Sep 2010 07:54:56 +0000

Hello All,
I happened to see some of the posts. What I understand is that they somehow pushed their other products when doing motor insurance and also another one is related to delay in cheque realization. I am not experienced with Sundaram, but what I understand is that the victims are also callous. First of all, why don’t you contradict the cerdit card company. They will be in trouble. I did once against HDFC Bank card and I simply won without any hassle. Download “dispute form” , fill it and send to the CC company. I am sure you will win if you have not consented them explicitly.
Regarding cheque relaization, why are you thinking that way ? It can be easily found out when the cheque was placed before bank. Cheque lying with Sundaram can not be your fault.
Don’t feel lost in the war — you are the king. Always insist on sending written complaints systematically on speedpost instead of courier or phone calls.

By: vs

vs — Thu, 25 Mar 2010 15:42:34 +0000

Royal Sundaram is bad, though I am not sure if other insurance companies are any better.

In the case of Royal Sundaram, it is a potent mix of ignorance, incompetence and arrogance. Apparently, their underwriting department is under the illusion that good risk management (from the view point of the company, not the customer) includes being opaque if possible or ambiguous if not. And, customer service function is helpless. Try getting your simplest of queries answered clearly! Or even to meet any official with some minimal responsibilty/ authority to address your query! Guess, if you are a trapped customer of health insurance that is not portable (with or without accumulated benefits) you have few choices.

This is so despite IRDA’s commendable efforts to date that keep these companies (other companies are no better) in line. Obviously, IRDA has a lot more work that is cut out for it to do.

By: jagadish

jagadish — Mon, 08 Mar 2010 13:56:04 +0000

This company is no good

3 months to accept a claim.. everyt ime you call or write.. they say 3 days

i want details of how to approach consumer court

By: jagadish

jagadish — Mon, 08 Mar 2010 13:55:15 +0000

hopeles company

3 months to accept a claim.. everyt ime you call or write.. they say 3 days

i want details of how to approach consumer court

By: smita

smita — Sat, 13 Feb 2010 13:14:45 +0000

hey,

I am also one of the victim, but not in health insurance but car insurance. It is a theft case, somebody stole my car on 13th May 2009 from outside my house……. and till date I haven’t got the claim…… All I am getting is assurance from these people…..
I don’t think that I’ll get the claim………. aaaahhhh

By: Sanjay

Sanjay — Thu, 21 Jan 2010 15:07:52 +0000

Same thing happened to me but
Credit Card Co was ABN Amro

and Insurance Co was ICICI Lombard