In the case of Royal Sundaram, it is a potent mix of ignorance, incompetence and arrogance. Apparently, their underwriting department is under the illusion that good risk management (from the view point of the company, not the customer) includes being opaque if possible or ambiguous if not. And, customer service function is helpless. Try getting your simplest of queries answered clearly! Or even to meet any official with some minimal responsibilty/ authority to address your query! Guess, if you are a trapped customer of health insurance that is not portable (with or without accumulated benefits) you have few choices.

This is so despite IRDA’s commendable efforts to date that keep these companies (other companies are no better) in line. Obviously, IRDA has a lot more work that is cut out for it to do.

3 months to accept a claim.. everyt ime you call or write.. they say 3 days

i want details of how to approach consumer court

I am also one of the victim, but not in health insurance but car insurance. It is a theft case, somebody stole my car on 13th May 2009 from outside my house……. and till date I haven’t got the claim…… All I am getting is assurance from these people…..
I don’t think that I’ll get the claim………. aaaahhhh

I had this person call from Royal Sundaram and says its a PROFESSIONAL CALL! and that he has got my contact details from them and wanted to talk to me explaining the insurance scheme, but when I said I am not interested in any as I already hold enough policies he banged the phone which was completely unprofessional on his part. These people call us to bother us quite often and when we don’t entertain them they show their real uncivilized behavior. How do they expect someone to even consider their offers in future after having such a bad experience on the phone itself? I think they should first learn some telephone etiquettes!

The Features of the Policy they informed me as follows :
1) It will insure my assets upto 17 Lac. (all total)
2) The Premium of the Policy for the 1st year will be Rs.2202/-
3) If I make a claim within 1 year, then I will get the claim amount after the verification. But the Premium amount will lapse.
4) But if I will not make any claim within the validity period (1 year) of the policy I will get the entire amount (Rs.2202) back.
5) Once again if I will continue with the policy for the 2nd year, they will offer me discount. I will pay only Rs.1058/-.
6) Suppose I will not make any claim within that 2 years too, then I will get back my all amount (Rs.2202/- + Rs.1058/-) back after 2 years.

When I asked if they will return back my total premium amount, then how the TATA AIG company will survive? They told me that, there are some internal strategy followed by TATA AIG and they are making profits by giving privileges to existing customers.

She took my Credit Card and also the CVV No. for issuing the Policy and said me that we should trust them as the interaction is being recorded. They would not misuse it. And if it will misused, then she will be Responsible to that.

They told me that I will get the Policy within 7 days. and even if the above terms are not written on the policy and if at all I am not satisfied with the Terms and Conditions of the Policy, I can return back my policy and I will get back my Rs.2202/- paid as premium.

But I didn’t got any policy
=> and complained to the Customer Care against it on 19th Oct 2007.
=> Advised by the Customer Care Executive I wrote a mail on 27th Oct 2007 attaching my Credit card transaction screenshot.
=> Received a Softcopy of the Policy on 2nd Nov 2007, where the Terms where not there and my wife name was incorrect.
=> Talked to Customer Care on 2nd Nov 2007 and as the Terms are not like what I had been told (Unethical way of selling) they advised me to Cancel the policy immediately and I will get all my money back.
=> I went to Bangalore branch and submitted my Application to cancel the policy on 5th Nov 2007.
=> Policy was issued only 29th October and reached me on 10th November 2007.
=> Called Customer care on 14th Nov, 5th Dec, 2nd Jan and other so many times to know the status.
=> The Policy was cancelled on 29th December 2007.
=> Talked to Customer Care Executive on 10th Jan 2008 to know the status.

After so many follow ups I am not getting my money back. Why should a customer suffer if the company employee adapts unethical way of selling their products?

The details are follows :
Talked to : Ms. Ruth S. Dange (on 30th Sep 2007 for issuing the policy)
Desk Phone no she given : 022-67027106
Mumbai No. : 022-66939500
Bangalore No. : 080-67500001

ICICI Tran No. : NCIT0709068437
Policy No : 1900049533000000 (which I got later)
Complain No : 886682496 (given on 19th Oct)

Whenever I am dialing to the Desk Phone she gave, that’s not working. It’s 3 and half months passed, but I am not getting my total amount back to me. I am really worried about and need your help to go for a Consumer case against TATA AIG.

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…………This was the story…But at last when I was about to pull them to the court, finally they returned back my total amount without interest.

So Please be away from these frauds like TATA AIG and Royal Sundaram.

I really don’t know how we can avoid such frauds.

I would like to bring to your notice that if the company doesn’t deliver your policy kindly launch an complaint with the branch manager. He would be able to help you. Or Call 09790917350 Mr Suraj Kaundinya Who had given his idea here who is also an Employee of RS. He would be able to help solving your Query and Help you better. He is working for the Agency team and his mail Id is suraj.kaundinya@royalsundaram.in. He would be able to help you lot and assist you in the policy details.