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Beware of Royal Sundaram Insurance Company |
An insurance agent fetches your personal details from your credit card company and calls you to market his health insurance company’s offerings. The deal does not interest you, so you decline to subscribe. You thought it was all over here with this one telephonic conversation. But in a few days the Insurance company calls you, informing that they have charged your credit card company a yearly premium and have mailed you the required documents. And there starts yet another struggle to retrieve your hard earned money that this Insurance company and your credit offering company have ripped off from you…
This is exactly what happened to my Dad and probably to many others. My dad has a GE Cash Card, Royal Sundaram is affiliated to. He declined subscribing to any health policy offered by Royal Sundaram. But the agent went ahead and issued it while also charging my Dad’s GE Cash Card. GE also proceeded with it without confirming of whether there has been any written consent from our side. According to GE and Royal Sundaram, they do not require processing of any documents for such a purchase and the whole process is completed over phone. They proudly call this fatuous idea…”Tele Marketting”! Since then we had been paying the interest to GE towards an amount of 4.8k which was the yearly premium charged by Royal Sundaram. And in no way both parties were ready to refund the money.
Even if we cancel the policy, the following are their short term cancellation charges:
Within 1 month: 75% refund
1-3 months: 50% refund
3-6 months: 75% refund
After 6 months: No refund
Which means, we would be charged a minimum of 25% of the premium towards a health policy we never committed to.
And the best part is, they do not respond to your complaint emails, give you phone numbers to contact which never worked, do not give you contact numbers of higher authorities in the organisation and play around with you as though you were a tennis ball… Bouncing between the courts of GE and Royal Sundaram. After an endless number of calls to both and assurances from them for over six months, we were told that we are not entitled any refund since their 6 month period fro refunds was over.
So we had to take the hard way. We really wanted to put them both to terms. So after threatening them to take to court, they finally refunded the premium fee but again not the interest.
Recently an exactly similar thing happened to my cousin, who was charged over 8.5k by Royal Sundaram on her SBI Credit Card. And yet another struggle has begun…
Its such an irony, where credit card facilities are meant to ease your life, managing your financial transactions, but they end up making it even more difficult for you. And you are left to fight for your own hard earned money!
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You are bang-on target. We should run away by the very mention of the name of Royal Sundaram.
Royal Sundaram is a BS Company.
To hell with them and their marketing practises.
Hi Dear,
How the company is doing this without the person permission.
why dont to complain in Consumer forum Court..They will surely help you or other consumer protection sociaties made to help people from such incidence..
Exactly the same thing is happening to me.
It is the SBI and Royel Sundram, who are doing the foul practice to me compelling me to pay for a policy i have never asked for.
what should i do?
can we move to consumer court?
do anyone knows any lawyer to help me out?
Hmmmmmm Very true. But Sundaram Mutual Funds Are really good.
One should always beware of Insurance Agents.
Does Royal sunderam have a website thst we can check out promiums and if th policy given is valid etc..
thanks for this. i just got a call from this company, and i was really tempted to try them out. i will ask them to get lost now…
Well, this is sad story but these CC companies and insurance broker should be brought into law to portect consumers from such fradus
Hi, Its purely the faults of the Credit Card offering Banks. The Tele-Calling Setup is the Credit Card Banks and not Royal Sundaram’s. Ususally the Credit Card companies pay to the insurance companies and asks for an insurance for the said client. The Insurance company is nowhere related to this kind of acts.
I agree, this is spot on. BEWARE of these people!
If any one gets into this kind of trouble from th insurance company,
you can contact any of the ombudsman office in India ( which ever is near your location ).
What is an Ombudsman:
The institution of Insurance Ombudsman was created by a Government of India Notification dated 11th November, 1998 with the purpose of quick disposal of the grievances of the insured customers and to mitigate their problems involved in redressal of those grievances. This institution is of great importance and relevance for the protection of interests of policy holders and also in building their confidence in the system. The institution has helped to generate and sustain the faith and confidence amongst the consumers and insurers.
i m also getting too many call from royal for health policy of annual premium of rs. 2999.i visited their website but not got as such any policy.
thanks to this site who save me to enter in hell of telemarketing and royal sundaram.
MY SELF SUBODH THAKUR THIS COMPANY HAS CHEATED ME TOO,BY SENDING THREE MEDICLAIM POLICIES OF MY NAME .SBI CREDIT CARD DEDUCTED THE AMOUNT THRICE FROM MY ACCOUNT.WHEN I TOLD THEM FOR CORRECTION THEY LINGER ON IT AND IT INCREASED LIKE ANYTHING.IT IS STILL NOT RESOLVED THOUTH I HAVE PAID THE AMOUNT I SPEND TO SBI CREDIT CARD ,NOW I AM GOING INTO CONSUMER FORUM AND MAKE BOTH OF THEM PARTY.
I AM GOING TO CHARG HARRASEMENT CHARGES ON sbi credit card and royla sunderam both in the tune of Lacs of Rupees.
Yes, The same thing happen to me few months bac. One of the executives called me and taken my personal details and credit card number. They told me that they will send the form fro the Health Plan. If u want the plan then u send it back to us. Thereafter we will start ur plan. But when i saw my credit card statement they had deducted Rs 2999 from my card.
So friends beware of this fraud company called Royal Sundaram.
Also can any one tell me if any body recovered thr money back and how ?????
hi Saurabh, where r u from? me too happened same thing, but i have executive number where the call me. i call back to that number . i ask for documents for the policy they said that it will take some time to recieve the documents. i register policy from hyd. they alse deduct amount from my credit card fifteen days back. So let wait some time to get doc. if i got the document i will give u the details. if not what i have to do..
so go this link http://www.royalsundaram.in/ and find out they details…
Hi, Same happened to me. When I got new Citibank credit card, in the first statement, I saw he charge of 5800/- and it was he same Royal Sundram health Shit.
Fortunately I go entire money refunded back.
Hi to everyone,
I would like to apologise for all the inconvenience caused to you as Customers. Please understand; marketing happens from different agencies not directly from Royal Sundaram as a company.
We always insist on Customer satisfaction and ensure no miss selling happens. However, the no. of agents in the market are too many and it gets to be a challenge to track each and every case unless it comes to light like this.
Kindly note you may approach the Insurance Ombudsman to solve such cases and this happens with all companies that sell Insurance through their credit cards. The Credit Card company set their targets to receive commissions from the insurance company and trap the customer.
PLEASE DO NOT DISCLOSE your Credit Card information over the phone to anyone. Even if they say they are calling from the Insurance company or the credit card company as they may not be direct employees but just agents to acquire business.
Once again, the inconvenience caused to you is deeply regretted and we ensure you best of services in future.
Thanks & have a great year ahead.
Hi! i am latest to join your group. Hope I had read this 15 days back
my new SBI CC has been charged with the premium for a policy. Inspite of telling them i am adequately insured and i do not need more mediclaim, within 10 days i receive a letter from Royal Sundaram. SBI CC also does not take any action against RS or it’s DSA. RS’s customer care number only says ” our executives are busy atending other customers kindly be online”
Can any one confirm if this voice confirmation system is legally valid; if so our cards are not safe as any one can present a dubbed voice and make money using our CCs.
We can be more effective in stopping this menace and get our money back if we fight togeather.
can gautam tell everyone how he got his money back? so that we can take the same steps
The same thing happened for me also, without any intimation they are charging monthly premium from my SBI Card. I spoke to SBI Customer care executive many times but useless.
I have had a recent experience with Royal Sundaram. I purchased a LOGAN on 4th April and gave a checque dated 01 April 2008 toward insurance premium. This cheques was presented only on 25th May 2008, which effectively means I was driving the car without insurance. The point is even if you have a policy issued by them they will not reimburse you if the cheque has not been realised even though the cheque was in their posession for almost 2 months. I would have ended up with huge liabilities due to their ineffective finance administartion.
The people who are targeting here the Insurance Companies should go back to their schools. This is a basic thing.
The premium charged is by your Bank & not any Insurance Company. They cannot deduct a single peny from your accounts/Credit Cards. It is at your bank’s discretion that the amount is being deducted or charged to your CC.
It is the bank which is at fault in these cases.
Hi!
I just wish that i had read the deatisl abouthis hoax earlier.I too am trapped now.Inspite of claims thati did not want any meidcalim, iwas couriered the Royal Sundaream hospital encashment plans.
Now Im in a fix.As i did not pay the existing amount ,the fien chared on it has almost tripled.All my calims on the Custamer care os SBi card have fallen on deaf ears.I have stiil not payes the amount.I had neglected the offer of medicalim and now not only in have the offer forced down to me but along with a fine of almost triple the intial charge.Please advice.I am confused.
I applied for Royal Sundram Mediclaim policy and gave a Cheque of 24,900 on 1st October 2007 – they encashed the cheque and asked for one medical test report of my mother, which was promptly sent to them, thereafter they supposedly issued a policy in November 2007 but the policy was never received by me, they claimed that it was wrongly mailed, then they asked me to write a letter to them saying I have ‘Lost the Policy’ so a Duplicate policy should be issued.!!! – today 9 months after making payment I have still not received the policy despite 40 phone calls and 15 personal visits to Bajaj Capital office at Connaught Place New Delhi.
Great Insurence Company !!!- this is the state when no claim has been made I wounder what will happen if we actually land in a Hospital and try to Claim Medical Benefit ??
Virender Mohan
Hi,
Any experience on Motor Insurance. I got a call today to renew my car policy from RS.
Till now I am using Reliance.
RS telling me of huge discounts that is attractive too. Any views.
hi to all,
Royal Sundaram is the Fraud company.
they charged the money form credit card SBI card when is called SBI they don’t now the Insurance compnay and later they told u applied for the insurence in royalsundaram so we chared when is told SBI to cancle the Insurence the told me that money will be refud but i don’t know wher that money gone it never credit to my credit card but for some statement the money displayed as it will be soon credited to my account.
so don’t take SBI Credt card and Royal sundaram totaly Fraud
Hi Naseem,
I have gone through your feedback about Royal Sundaram, regarding that would like to chat with you.
Hi Aseem
Would like to get some update on your experience with Royal Sundaram
Dear Aseem,
Can i get your email ID / phone no. wanted to speak to you.
With Regards
Balaji
Can you please give me any views on Royal Sundaram Car Insume with Maruti. Maruti offered me RC as my car insurance policy without giving me any choice. I doubht RC paid more commision to dealer for getting policy.
Any views
Can you please give me any views on Royal Sundaram Car Insurance with Maruti. Maruti offered me RC as my car insurance policy without giving me any choice. I doubht RC paid more commision to dealer for getting policy.also i heard Royal Sundaram is not good…any exp with RC’s car insurance
Any views
Yogesh,
Go ahead and get your car insurance from Royal Sundaram without any worry. They actually have very good claim services, I personally experienced it.
Ashish,
All the private insurers are giving good (Own Damage) discount on Motor premium today ranging from 25% to 40%. Govt. companies are giving flat discount of 30%. Maruti has become more like insurance brokers having direct tieup with most of the insurance companies including public sector companies.
You must be vigilant enough to ensure that the company you choose has good cash-less services rather than higher discounts.
If you want to go for insurers of your choice, you can always put your foot down and deny the maruti guys to paste any policy of their choice.
I am myself a insurance professional for last 19 years, first with insurance co., and then as brokers. I did not allow Maruti to insure my vehicle when i bought my car. They can not force it on you.
If any issues on any non-life insurance, one can always contact me at s_arora1210@yahoo.com
Dear All
When these insurance agents call you, many times telling you that they are calling directly from the insurance company do not believe them. Here’s one way of handling the situation. Listen to them and after they have almost finished, tell them to send the physical documents to you first so that you can read the fine print and assure yourself that all the benefits are mentioned in the document. They will immediately refuse to send you the documents. You can tell them that you will not take a decision till you see the physical documents.
It is now left upto us people of this country to unite and spread telephone numbers and other such information to as many people as we can reach as soon as we are contacted by such dubious initiatives by banks and insurance companies especially involving credit cards. The do not call registry is of no use. Our names and telephone numbers and other details are available to all DSAs and other agencies soliciting business. I get so many calls with offers and I have never asked for any of them. How is it that they have the info? Whe you ask the caller, the reply is invariable that they were given the number by the bank or their manager. If you insist on finding more info, the phone is simply put down. Many are the woes that people are facing from credit cards. It is time for us to put an end to any malpractices employed by these organisations. I wonder why CIBIL is only for the common man of this country and not for banks, insurance agencies, DSAs, Collection agencies, etc.
Do your best! Make people aware!!
I have an earlier insurance from RS on my Maruti vehicle and the insurance is about to expire. The RS people had called me for renewal of the policy and offered huge discounts on the premium payable alongwith a vaccuum cleaner and one service free. But after reading the comments from this blog i have got a bit suspicious whether my claims will be settled properly or not.
Plsss help. Should i continue my insurance from RS or switch to others like ICICI Lombard.
Dear Ashish,
Discounts are in vogue in today’s insurance market. Even brands like TATA AIG is offering holidays etc for renewal with them. Maximum discount offered in market today in cash terms on OD (Own Damage portion of premium) is 40%.
Don’t get carried away with discounts, nor get distracted with gifts. Is there any claim on your vehicle with RS? Don’t worry for the claim. If you are not accumulating the damages, or submitting wrong claim, it will be settled. Almost all the private players are same. They are strict as well as quick in claims. If you opt for cashless, all the better.
Anyway, where ever you want to insure, just dont go to ICICI Lombard. They are worst of the lot.
Hi all,
This is really a very good blog..especially for innocent customers like me…
i got a tele con from one of the agent of RS, and i found it interesting and processed all my payments. but it has been more than 2 weeks that i havent heard anything from them..they said u will be delivered a copy of insurance within a week..no there arent any replies for the complaints alos..this is really fraud company…plz do not try RS…
File a complaint to IRDA, you will get back your premium along with compensation
Hi
BEAWARE …..
The same issue with me. There is a typical clause in mediclaim policy of ROYAL SUNDARAM which states that whether you are aware or not aware about pre existing disease the company is not liable to pay your claim if it is pre-existing.
In my case when I submitted my claim for my mother’s surgery expenses the company denied to pay based on above clause.
Also, Royal Sundaram did not furnish the details of opinion of their Medical panel. When I asked them under RTI ACT they should provide me the details, they denied indication that the RTI Act is not applicable to them.
Further to this I checked with IRDA site – under which all Insurance companies are registered, the provisions of RTI Act are mandatory.
So, I have TWO points for theforum here,
1. Nobody would be aware of Pre existence of disease and ailment. Hence, check and ensure whether this clause is there in the policy document.
2. Avoid getting Insurance from dihonest companies like ROYAL SUNDARAM.
Hemant
The best thing is as you have already paid it, let your father later 6 mnths tie up with a corporate hospital and get admitted and have a royal check up and have a royal bill to royal insurance co.
same here yaar Royal Sundaram is very bi cheater. tHEY HAD TAKEN MY cc Details and given me bill of 8000. i havn’t got any paper and they are not responding of my mails and phone.plz help me
if any body can help then plz mail me on usamitranjan@yahoo.com
Thanks in Advance
Dear Amit just send a mail to the Ombudsman office for the correct Mail ID visit http://www.irdaindia.org/ombudsmenlist_nov07.htm marking an copy to inscoun@vsnl.net, ajay.bimbhet@in.royalsun.com & customer.services@in.royalsun.com. regarding this complaint with the receipt no / CC no then immediate action will be taken by RS
Hi Amit ,
dont worry, you will recieve your copy of insurance definitley. i too got my copy of insurance after 3 weeks. what ever you try is of no use, until you get your insurance copy in your hand. all you can do is you can contact your near RS office available at your place. they might help you.
further i enquired about other insurance and health policy available, and RS is the only policy which atleast 2 time costlier than others like Bajaj Allianz for ex.
please advice your friends not to go for RS anymore.. also, they are having the worst customer service support.
Hi Friends,
Today I received a call from this company…i randomly searched on google whole talking to them on phone. I went through this blog.and i smashed them like anything.
Thanks for spreading this message
Royal Sunderam’s Policy is a trap – their service is much restricted in comparison to other companies and nobody gives a dam if you suffer – I have paid hefty (Rs 23,000/-) premium for one year’s family mediclaim cover and the policy (duplicate – original never sent) was sent to me after 7 months of my yearly contract was over and the “service Cards” were received only 2 months before expiry of policy (all after dozens of follow up visits and phone calls) – I did the best thing – I did not renew my policy and have taken out fresh policy with another company.
Thank got I read these reviews.They are after me the moment I am through with my SBI credit Card.I said I shall check reviews.Now I am saved.Thanks to this website.
Hello,
Thanks everyone who share there experiences about RS. Its indeed an eyeopener. I too received a call from RS agent. They got the details from SBI Credit card that i applied. luckely my appln rejected but still this agent is asking me to go far mediclaim policy. Thanks for saving me from getting in to the trouble.
Dear Aseem,
Can i get your email ID / phone no. wanted to speak to you.My cell No:9866856285
With Regards
srinivas
Hi ,
I came across your blog and the comments while re-searching about royal sundaram. Like several people here i too seem to have been misled about their ” pre-existing’ clause through which they seem to be escaping not paying out medical insurance to claimaints.
I think this is a rip off and frankly am likely now to take this matter to court and fight them. I would appreciate if i could have as much information and support from all you people out there on similar cases which have been used by royal sundarm to not pay up valid medical claims.
also would appreciate if any of you could direct me to similar blogs on the net where i could access info on royal sundaram or meet up with other people who have been cheated would be appreciate.
i can be reached at rajesh_menon12@yahoo.com
thanks !!
Hi Rajesh,
“Pre-existing” clause is a age old concept in all kind of Medical/ health insurance policies. Royal Sundaram is no exception to it. This is there to protect insurers from malpractices used by claiments. However, there are changes in the industry, and atleast New India has come with their new form of Mediclaim effective 16.06.2007 wherein, what ever is declared as pre-existing at the time of taking the policy gets obliterated slowly over period of hospitalisation free policy periods. It means, if some one has honestly declared the situation of pre-existing ailment at the inception of first policy, and that person does not get hospitalised for 02 policy periods thereafter, if hospitalised for pre-existing ailment in 3rd year, he/she is entitled for 50% of claim amount. This %age keeps increasing to 75% if claimed in 04th year, and goes to 100% if claimed after completing 04 hospitalisation and claim free policy periods.
I feel, it makes sense being honest with insurers since they have ways and means to find out the fact from various direct and circumstantial sources, moreso when there is a option, like that of New India, available in market.
Going to court against this clause will hardly make difference since the policy and it’s clauses are a legal document wherein the signature of proposer/ insured on proposal form is construed to be the acceptance of terms as enumerated on face of the policy, and the signature on policy is binding on part of insurers.
Instead of going to court, it is better to be a vigilant buyer by first looking at all the clauses and conditions in various similar products available in market, and then only decide on to be most suitable to your needs after ascertaining all the clauses and conditions.
I was cheated worst ever in my life by this company. Not even a local money lender or a chit company ll do this.they ll not give you any information that your policy is lapsed but ll send another new one without any request.
CARD HOLDERS … BE CAREFUL…MONTHLY CREDIT CARD DEDUCTION IS A TRAP
then when a claim is send then they ll tell that the new policy is not old enough to grand the claim..and the customer care madams ll tell u the cheating story royally…
they ll tell that one of the months subscription was not able to deduct from card and after a grace period of 15 days the policy got expired.
they ll not be able to tell u why and how they send u a new policy with out your request
we ll be thinking that the new one is a renewed older policy but they r not… the new policy is a entirely new and does not cover 4 the older period
Approach the State Consumer Disputes Redreaal Forum of your area, i am sure you will get your money back along with compensation, litigation charges, and damages with interest.
Approach the State Consumer Disputes Redressal Forum, of your area, i am sure you will get your money back along with compensation, litigation charges, and damages with interest.
Hi I am in trouble from a gurgaoun based company royal sundram who cheated me they encase my cheque of Rs. 4003 given as a mediclaim policy medidelight but from the last 35 days I had not got the policy paper and their executive always said that they are in the way. Tell me what I do…………Please help me…..
My mother was operated in Yashoda Hospital Hyderabad for Breast Cancer for which I got my documents preapproved from Medicare (Royal Sundaram insurance) for cash less hospitalization. My claim settle for Rs. 62,000.00 whereas claim was for Rs. 63,000.00.
My mothers next stage of treatment is about to start for Chemotherapy and when I submitted my document for cashless hospitalization again. My document are not cleared by Medicare TPA Services P Ltd as they say that they have not received previous claim settlement confirmation from Royal Sundaram. This is funny. If the old claims are not settle why would hospital keep quiet and not act upon for their dues.
Now Medicare and Royal Sundaram is treating me like football each asking me contact the other. Medicare says to talk to Royal Sundaram and Royal Sundaram says talk to Medicare. I spoke to their Hyderabad office, Kolkata office of Medicare and Royal Sundaram their Chennai HO. It is between two different organization where they don;t have proper co-ordination nor procedure laid out. Finally we as customer have to settle their internal problems.
Can anybody advice what action should I take so that they don’t repeat this kind of mischief to customer like us. We pay huge premiums every year when the claim comes they are trying to shy away from disbursement and blame each other. My priority is to start the treatment.
My Policy No. HE00097413000102
A promise of compensation for specific potential future losses in exchange for a periodic payment. Insurance is designed to protect the financial well-being of an individual, company or other entity in the case of unexpected loss. Some forms of insurance are required by law, while others are optional.Everything you ever needed or wanted to know about disability and long term care insurance.
THe same story happened in my case too. HSBC and Tata AIG sold me a mediclaim policy. They said that I have 7 days of time to accept / reject the policy if I am not okay with their terms. Only after receiving the printed documents I found that the policy does not cover anything for the first month of the 12 months tenure. Well that means, you will be covered for only the next 11 months.
Next I found that my HSBC credit card was immediately charged. So when I asked for cancellation and refund, they said I will be getting only 75% as refund. When I called HSBC they told me to contact Tata AIG and when contacting TATA AIG, i was asked to contact HSBC. Never ending story.
So as one commentor said above, these kind of tele-marketing based on “Verbal Confirmation” is total BS and never ever entertain the crap. Stay away from this traps. Even they will start selling you “Add-ons” and other policies without asking your concern. So be aware and dont let them pass your call to “Card Verification Department”.
- Rajesh
Royal Sundram is a grossly mismanaged company. they are running a fraud. The employees are completly callous in attitude. If you call them 50 times for your claim every time they give you the same answer. We will check and get back to you.
Please be extremely beware of doing any business with this company.
The fault is not with Insurance company since its the banks which sell this products through thier call center , The customer should verify the product before making the payment throough credit card and rather than buying product over the phone customer should personally buy the policy through better Agent who can provide them proper information and service
I do not agree with Vijay since prima facie, it is the insurers who are primarily responsible for any act of their sales agent, be it DSA, bankers or any agent/ brokers. Inspite of so much hue and cry, if Royal Sunderam is silent ever the issue, they are definitely in league with these dubious agencies selling their bad products.
However, it is correct on part of Vijay in advising the prospective customers not to get hoodwinked by these telecallers and ensure all the aspects of the products before finally allowing debit to their credit card or pay directly. Infact, the best way of redresal is to go to consumer redressal facility of IRDA, which is identified on their website, and lodge the greivance.
HI ALL
i agreed that watever happened wid Assem and his father was worst…but in that case Royal Sundaram is not culprit…prb of banks and the most imp—insurance agent . They used to make false promises. and they r not only of Royal Sundaram all insurance cos suffering…
so wenever u want to buy any ins policy…firstly confirm each n every aspect…A customer should b aware.
Hi,
First of all when ever you are talking to Insurance agents over a phone, make sure you are not giving any credit card number even they say that is just for records. If you don’t give, how can they charge on your card?
Second: Some times Credi card marketing people will call and explain about Health Insurance policies (which they have tie up with some agencies). That time yo should be very careful as if you say you are interested in the policy, amount will be charged and you get a policy at your door steps. So, you have to say firmly, that you don’t want any policy through telemarketing. This is my advice based on my experience.
Suresh
same thing is happening to me, i am holding diners club, citibank, i paid one years premium , now they want me to continue for the second year , too, i am canceling my diner club card, best solution?
Dear Readers,
I would like to bring to your notice that if the company doesn’t deliver your policy kindly launch an complaint with the branch manager. He would be able to help you. Or Call 09790917350 Mr Suraj Kaundinya Who had given his idea here who is also an Employee of RS. He would be able to help solving your Query and Help you better. He is working for the Agency team and his mail Id is suraj.kaundinya@royalsundaram.in. He would be able to help you lot and assist you in the policy details.
Never ever invest your precious time and money in Royal Sundaram.. its big threat to the safety of the safe people. They simply drag a innocent into their well laid trap and play with the lives of the people…
Instead of totally reliying on Health insurance.. we better can take some amount as loan from bank and get our health back into shape when required
NEVER FALL INTO THE WELL-LAID TRAP OF ROYAL SUNDARAM!!!
I too had same bad experiance with ABN AMRO. I refused to pay and they Made the credit cart statement to Rs 0. I kept getting that bill for Rs0 and then they started charging me late payment fee on Rs 0. which summed up to Rs 2000+ in a years time.
I kept calling them but all in vain. Unluckily I also had a saving ac with them and they deducted that money from my saving account without my knowledge.
I really don’t know how we can avoid such frauds.
I had also cheated from TATA AIG:
I had got a call from TATA AIG General Insurance (Mumbai Branch) on 30th September 2007 saying they are offering a very good General Insurance Plan (Home Supreme DM Policy) to their existing customer.
The Features of the Policy they informed me as follows :
1) It will insure my assets upto 17 Lac. (all total)
2) The Premium of the Policy for the 1st year will be Rs.2202/-
3) If I make a claim within 1 year, then I will get the claim amount after the verification. But the Premium amount will lapse.
4) But if I will not make any claim within the validity period (1 year) of the policy I will get the entire amount (Rs.2202) back.
5) Once again if I will continue with the policy for the 2nd year, they will offer me discount. I will pay only Rs.1058/-.
6) Suppose I will not make any claim within that 2 years too, then I will get back my all amount (Rs.2202/- + Rs.1058/-) back after 2 years.
When I asked if they will return back my total premium amount, then how the TATA AIG company will survive? They told me that, there are some internal strategy followed by TATA AIG and they are making profits by giving privileges to existing customers.
She took my Credit Card and also the CVV No. for issuing the Policy and said me that we should trust them as the interaction is being recorded. They would not misuse it. And if it will misused, then she will be Responsible to that.
They told me that I will get the Policy within 7 days. and even if the above terms are not written on the policy and if at all I am not satisfied with the Terms and Conditions of the Policy, I can return back my policy and I will get back my Rs.2202/- paid as premium.
But I didn’t got any policy
=> and complained to the Customer Care against it on 19th Oct 2007.
=> Advised by the Customer Care Executive I wrote a mail on 27th Oct 2007 attaching my Credit card transaction screenshot.
=> Received a Softcopy of the Policy on 2nd Nov 2007, where the Terms where not there and my wife name was incorrect.
=> Talked to Customer Care on 2nd Nov 2007 and as the Terms are not like what I had been told (Unethical way of selling) they advised me to Cancel the policy immediately and I will get all my money back.
=> I went to Bangalore branch and submitted my Application to cancel the policy on 5th Nov 2007.
=> Policy was issued only 29th October and reached me on 10th November 2007.
=> Called Customer care on 14th Nov, 5th Dec, 2nd Jan and other so many times to know the status.
=> The Policy was cancelled on 29th December 2007.
=> Talked to Customer Care Executive on 10th Jan 2008 to know the status.
After so many follow ups I am not getting my money back. Why should a customer suffer if the company employee adapts unethical way of selling their products?
The details are follows :
Talked to : Ms. Ruth S. Dange (on 30th Sep 2007 for issuing the policy)
Desk Phone no she given : 022-67027106
Mumbai No. : 022-66939500
Bangalore No. : 080-67500001
ICICI Tran No. : NCIT0709068437
Policy No : 1900049533000000 (which I got later)
Complain No : 886682496 (given on 19th Oct)
Whenever I am dialing to the Desk Phone she gave, that’s not working. It’s 3 and half months passed, but I am not getting my total amount back to me. I am really worried about and need your help to go for a Consumer case against TATA AIG.
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…………This was the story…But at last when I was about to pull them to the court, finally they returned back my total amount without interest.
So Please be away from these frauds like TATA AIG and Royal Sundaram.
After reading a lot here, I think the problem is with credit card company and particularly SBI Card. Plus all you people here are foolish who gave away card details on phone. I am not a sundaram agent or anything. Just a normal guy like you. Came across this blog while i was goolging for sundaram reviews. I found that some idiots fall prey to agents and credit card companies and they come and cry here. Moereve, it makes me so difficult to trust sundaram also … It is all confusion.
Hi,
I had this person call from Royal Sundaram and says its a PROFESSIONAL CALL! and that he has got my contact details from them and wanted to talk to me explaining the insurance scheme, but when I said I am not interested in any as I already hold enough policies he banged the phone which was completely unprofessional on his part. These people call us to bother us quite often and when we don’t entertain them they show their real uncivilized behavior. How do they expect someone to even consider their offers in future after having such a bad experience on the phone itself? I think they should first learn some telephone etiquettes!